Which issues are handled by the Complaint Resolution Official (CRO) on board?

• A. Non-discrimination compliance and disability issues.
• B. Baggage handling complaints
• C. In-flight meal preferences
• D. Seat assignment changes

Answer: (A)

The main idea is that the Complaint Resolution Official on board is focused on issues related to discrimination and disability, ensuring compliance with non-discrimination rules and accessibility for passengers. The CRO addresses concerns about equal access, accommodations for disabilities, communication barriers, and other fairness-related challenges, working to resolve them promptly and in line with airline policy and applicable laws. This role covers things like denial of reasonable accommodations, inaccessible facilities or seating, and other barriers a passenger with a disability might encounter, often coordinating with crew to implement a suitable solution. Baggage handling, meal preferences, and seat changes are typically handled through different channels—baggage services, catering/meal policies, and seating/crew procedures—so they don’t fall under the CRO’s remit.